What is Dug Dug Motorcycles 15 day Return Policy?
An order can be cancelled before it is confirmed by Dug Dug Motorcycles. Once the order is confirmed, a customer can raise a request for cancellation by contacting Dug Dug Motorcycles. Orders which requires any kind of customization/alternation or orders which are placed on special request with prior confirmation from the buyer cannot be cancelled. In case such orders are cancelled, the buyer will bear the entire cost incurred by Dug Dug Motorcycles and/or their supplier. Refund will be initiated to the buyer after necessary deductions.
How do I cancel my order?
Customer will have to Call us at — 8929797589 or send email to [email protected] and request for the order cancellation. If emailed, Customer Service Associate from Dug Dug Motorcycles will get in touch with you within 24 Hrs, upon verification, they will assist you with order cancellation.
What’s the cancellation fee?
There are no cancellation fees if an order is cancelled before it’s confirmed by Dug Dug Motorcycles.
Can Dug Dug Motorcycles cancel my order?
Dug Dug Motorcycles reserves the right to cancel any order without prior notice. If you have made full payment or partial payment, Money will be refunded to your account within 3 working days from approval of the refund. Please note that it might take additional 3-7 working days for the money to reflect in your account, depending upon processing time of your bank.
I have made a full or partial payment, when will I get my refund?
The money will be refunded to your account within 3 working days from approval of the refund. Please note that it might take additional 3-7 working days for the money to reflect in your account, depending upon processing time of your bank
The following EXCEPTIONS apply to this Return Policy
Limited stock items will not be replaced or returned. All items to be returned must be unused. Make sure that the article/s have the original tags and packaging intact. (for e.g. a pair of indicators must be packed in the original indicators box).Product/s with a seal will not be returned if the seal is broken.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well. Dug Dug Motorcycles will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Dug Dug Motorcycles would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the shopper Pin case you have purchased an item by mistake, Shopper have to bear the shipping cost in case of replacing/refund. Only damages/defected items will replace/refund and approval of the same is subjected to the verification after arrival at the warehouse.